What is a chatbot?
A chatbot is a conversation conducting computer program that uses a combination of auditory and textual methods to stimulate the possible responses of a human. They are used for various purposes such as information acquisition, customer service, customer support etc. eBay, -1800- flowers, snap travel are some of the best chatbots with high popularity. For all intents and purposes, chatbots have facilitated conversational commerce.
The central concept in the use of chatbots
Conversation is the core concept behind the success of chatbots. Chatbots, unlike humans with limited working capacity, are available to serve 24*7. The concept of being inactive is alien to chatbots. They have tremendous capacity to replace humans in terms of speed and accuracy as well. They respond at a lightning fast speed which makes them accurate for businesses aiming for customer satisfaction.
Uses of chatbots:
Chatbots can be used in a number of ways and can serve multiple purposes. The infinite possibilities of a chatbot application are as follows:
- As a promotional platform for a retail store gathering customers in a mall.
- As an assistant for customers keen on doing online purchases with eCommerce chatbot.
- As an information gathering and lead generation instrument that prompts users to fill in their personal information.
- As a flight or rail ticket platform where in customers can get best deals and offers.
- As a restaurant allowing customers to order online and make payment.
Check out some of the interesting chatbots that turned out to be the best & popular chatbots for this year.
- Chatfuel
If you are looking for an easy to develop chatbot which is AI based, then this can be your perfect choice. When ChatFuel was launched in the market, it had its own limitations. Gradually, the developers broadened Chatfuel’s portfolio of functions and successfully managed to add publications on reputed platforms such as TechCrunch and ABC news.
- Blocks (Messages) are its foundational tenets. Chatfuel’s keywords tool is amazing. Its AI is advanced.
For instance, if a user asks – What’s the time? It grabs his / her intent and provides a reply.
- It recognizes variants of the questions.
For instance, it instantly recognizes questions such as – What time is it? May I know the time? Etc.
- When you connect this tool with your Facebook page, a landing page is automatically created.
- By the way, you can create your own chatbot in 7 minutes by using Chatfuel. Isn’t this cool?
- Mitsuku
It is one of the best chatbots in the market today. It is perfectly capable of answering tens and thousands of queries every day. It has Loebner Prize to its fame. For your information, Loebner prize is a competition where-in the performance of human-like bots programmed in AI and operate on the lines of Turing test is assessed.
- There are only a few chatbots that run on a platform called Pandorabots. For your information, Pandorabots is the world’s leading conversational artificial intelligence platform which has powered as many as 3 billion conversations between end-users and bots. By the way, the creator of Mitsuku is Steve Worswick
- Conversable
This chatbot is being used by well-known names such as Budweiser, Marvel, Pizza Hut, TGI Friday etc. This chatbot was created to address two major problems- unresponsiveness and inaccuracy. Many existing chatbots fail to address these problems. Conversable is a first-class exception though. The creators of this tool are on a mission to power Fortune 500 companies through their AI driven SAAS based chatbot. When it comes to aspects such as integrating with Facebook Messenger, Twitter, Amazon Echo and Google Home, Conversable is certainly a leader.
- The One Trick Pony
If you’re looking for a bot that can convert an image into a meme, a text into a video mashup and let your imaginations fly, then this is the perfect bot for you. It caters to mini-utilities. This chatbot has excellent cognitive abilities.
Give interaction a personalized and emotional touch using this tool. It is meant for both skilled and unskilled developers with a scope to modify the conversational scenarios. You just need to follow a series of steps to create a conversational messenger bot using this tool. You can also avail monetization opportunities using Meokay.
Platforms where chatbots are in use
Chatbots can be used on different platforms such as Google Assistant, Amazon Alexa, WeChat for Web, Facebook Messenger or via individual apps. Each platform has its own unique features and ways by which it can interact with the end users.
For example, Facebook Messenger can use a variety of graphical widgets. An S.M.S bot can show text and multi media widgets. Every chatbot has its own differential features that are helping to evolve and shape several industries around the world.
AUTHOR BIO
I am a professional blogger, guest writer, Influencer & an eCommerce expert. Currently associated with ShopyGen as a content marketing strategist. I also report on the latest happenings and trends associated with the eCommerce industry.
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