Customer service can be a competitive advantage in today’s business world. There are so many tools available to reach an increasingly demanding consumer market, whether it be through social networking sites, emails, or a toll free number for business services. A toll-free number allows a customer to make a call to resolve an issue without being charged by their phone provider. Instead, the company they are calling pays for the connection. Even though many cellular service providers offer unlimited calls to their consumers, many still underestimate how important a toll-free number can be to a business. It revolutionizes customer service, supports sales, and encourages communication between consumer and company. Here are the key ways using a toll-free number can benefit your business.
Higher Customer Satisfaction
When a customer has a complaint with a service or products, the first call they make it to the company where they purchased the product. This usually makes resolution more efficient. The company representative can tell you how to get your money back or troubleshoot the problem. For the most part, customer service numbers are toll-free numbers. If your company is able to quickly address the problem, the happier your customer will be. This improves your customer satisfaction ratings.
Increased Legitimacy
For companies that make promises on delivery or guarantee satisfaction, providing a toll-free number can help consumers overcome potential reservations on delivery of those promises. A local phone number might have customers wondering whether or not you are the real deal. Toll-free numbers lend credibility to the professionalism of a company. Looking more legitimate can help you land more sales. A toll-free number also makes your company seem much bigger.
Location Flexibility
Landlines can tie a company to a specific location, potentially limiting the perception of accessibility. With a toll-free number, your company can be located in Texas, and customers all around the nation can still call you without the need for long-distance service. If your company moves buildings or across state lines, there is no need to change your number either. A toll-free number can go with you.
Easier Recall
When you have a nine-digit number, it can be hard for customers to remember. Toll-free numbers are easy to remember, especially when it is customized to spell out words that are associated with your business. Small and large businesses alike can have this customized experience, and it works well when you work with end consumers. These are called vanity numbers, like 1-800-FLOWERS. When people are more likely to remember your number, they will call you. This could increase your sales traffic and your profit margins.
Marketing Assistance
A toll-free number can help you keep track of your marketing efforts. Whenever some calls, it is helpful to know how they heard of you or where they are from. Creating extensions for your toll-free number allows you to create different ad campaigns. This then turns into marketing data, letting you know where your ads have been successful and where the market is really hopping.
For all the benefits it offers, a toll-free number is well worth the investment. Whether you are a B2B or Fortune 500 company, a toll-free number service can help your business grow.
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